I have two questions - we start using JIRA Software for cloud and JIRA Service Desk (cloud too). 1. Assuming I have cloud -based JSD and I want my customers to send emails which will be converted to tickets in our system. How to do it? A URL to the relevant article will be highly appreciated . 2. Note that you can't disable sub-tasks if one or more sub-tasks have already been created in one of your Jira applications. You can convert these sub-tasks to standard issue types if you would like to disable them. Select > Issues. Under ISSUE TYPES, select Sub-tasks. Click Enable or Disable sub-tasks as needed. How to create a sub-task issue type Note: Users without an email address won’t be added to the project. These users will appear as “Anonymous” or “@trellousername” in the Jira Work Management project. Name your Jira Work Management project, and select Import. The Key will automatically be selected for you. You can modify the Project name and Key later in the Project In your filter you have to add the Task issueType in the JQL query and only then Tasks will appear on your backlog. Change your filter to. project = FFF AND issuetype in (subTaskIssueTypes (), Task, Epic, Story) ORDER BY Rank A. Jack Brickey. Community Leader. May 08, 2018. Thanks. The option to convert the item to sub-defect by clicking on the work item icon does not give me Sub-defect as an available option for selection. It seems to be the most intuitive option. But I could do it by clicking on the three dots on the right upper corner of the defect, select Convert to Sub-Task option, and then change it to Sub Community Leader. Nov 01, 2022. Hello @Anu Issac , Hope you are doing good!! Yes, you can change the task into story or story into task. You need to just click on the icon and select issue type as shown below in screenshot. Regards, Mayur. Reply. You can, however, convert a basic task into a Jira issue and thereby make them visible in your Jira project as well. Right-click on a basic task to convert it to a Jira issue. You follow the same method when you want to convert a Jira issue into a milestone. Basic tasks have many use cases. 2 answers. @Melanie Senn Hi, You can follow the steps below. Then Select Task type to Subtask and assign a parent for those tasks. Thanks! You can use JQL to select all of the tasks you just created. Then use the Bulk Change tool to Move the tasks to Sub-Tasks. When you select the Subtask issue type as the destination, you will be asked to A user has created an issue as a bug and wants to change it to a task instead. I was going to display all issues, go to bulk changes, select the one issue then change it to bug. However, when I display all issues, the bug does not show up in the list. I tried entering the following in the search however nothing displays. 2. Rule1: For Story > copy Epic Link from Epic issue to the Story's "Parent Epic Name" field. 3. Rule2: For Sub-task > copy "Parent Epic Name" from parent issue to Sub-task's "Parent Epic Name" field. Solution. Rule1 is for Bugs/Stories (standard issue types): When: Issue Created. If: matches. project = and issue type in (Bug, Story) 4GRL.